New MexiCare
New MexiCare is Here to Help You!
New MexiCare provides financial assistance and training to caregivers who are assisting friends or family members with daily activities due to physical or cognitive limitations. The goal of the program is to allow older adults to thrive in their homes and communities as an alternative to nursing home placements and to help reduce emergency department visits.
PROGRAM UPDATES:
New MexiCare program’s upcoming change in payroll services.
Transitioning from Aris Solutions financial management services to Palco financial management services. See below for more information.
EXISTING ENROLLMENTS
YOUR SERVICES WILL CONTINUE TO BE PROCESSED THROUGH ARIS UNTIL 12/20/2025 . Both the participant/employer and caregivers/employees will need to verify the accuracy of their information in Palco’s system. For your convenience, Palco will issue an email with your credentials to log in to our system and verify your information.
These verifications are critical to ensure Palco can become the employer agent for your services so that your worker’s paycheck is correct starting 12/21/2025.
You MUST complete your new enrollment no later than November 28, 2025, so that you don’t experience a disruption in services. Participants and caregivers will receive notification via email from Palco by November 15, 2025, with important information regarding your new enrollment paperwork.
We appreciate your patience and cooperation during this process as we work to strengthen the quality and consistency of services provided under New MexiCare.
TRAINING WILL BE PROVIDED ON HOW TO COMPLETE ONBOARDING WITH PALCO
Enrollment processes, time entry, and more!
To register for an Informational Session, please scan this QR Code or visit the Palco link below!
Training Link: https://register.gotowebinar.com/rt/4625847079203890272
To use your telephone:
If you prefer to use your phone, you must select “Use Telephone” after joining the webinar and call in using the numbers below.
United States: +1 (213) 929-4212
Access Code: 833-271-273
Audio PIN: Shown after joining the webinar
Training Dates
10/28/2025 at 1:00 – 2:00 pm MST
11/13/2025 at 1:00 – 2:00 pm MST
If you have any questions regarding this transition, please contact New MexiCare at 1-800-432-2080 or email newmexicare@altsd.nm.gov or Palco at 1-866-710-0456 (Monday – Friday between 8:00 a.m. and 5:00 p.m. MST). Additionally, you can email them at customersupport@palcofirst.com.
New MexiCare Application Information
Eligibility requirements are as follows:
- Applicant must be age 60+
- Have cognitive or physical limitations requiring assistance with two or more activities of daily living such as: feeding, dressing, personal hygiene, incontinence, toileting, and/or ambulating (walking)
- Monthly Income Level
- Up to $3,387/Mo for Individuals
- Up to $6,774/Mo for Couples
- Resource Limits (total for savings plus checking accounts)
- Up to $20,322/Mo for Individuals
- Up to $40,644/Mo for Couples
What do I need to apply for New MexiCare?
- Documents that show who you are a current driver’s license; government issued ID
- Documents that show how much money you earn monthly: 3 months of bank statements (checking and savings)
- Documents needed from caregiver: current driver’s license; government issued ID; Social Security Card
- Documents needed for transportation: Copy of vehicle registration; copy of vehicle insurance
How do I apply?
Welcome to our Online Application – New MexiCare Program!
The Online Application is for interested applicants who would like to apply for the New MexiCare Program for financial assistance and training to caregivers.
New Application
In order to start an application, you will need to create an account by registering using a valid email address. Once you start an application you can save it and continue the process at a later time. After the application is submitted, it will then be reviewed, and you will be contacted by our staff for next steps. With your account you will also be able to check the status of your application(s) online.
Applications prior to July 6, 2025
If you submitted an application before July 6, 2025 using the previous system, you will need to link your old application when using the new website by creating a new account.
Please note that by completing and submitting this information is not a final determination of eligibility. Submission is not a guarantee that services will be provided. Additional information may be requested by program staff in order to determine your eligibility.
Check Your Application
View your application status or continue your application.