Ombudsman Advocacy
Advocating for New Mexico’s older and disabled adults.
Residents, their families, friends, and caregivers entrust long-term care and nursing facilities to provide safe environments that meet standards of care and provide a quality of life. If ever they fall short, the Long-Term Care Ombudsman offers an avenue for expressing and resolving concerns.
Programs & Services
Adults living in any New Mexico Long-Term Care Facility can access an Aging and Long-Term Services Ombudsman.
Advocate Opportunities
As an Ombudsman, you offer long-term care residents the voice they need at times when they need it most. Join other dedicated, caring individuals in a shared quest to provide safety, dignity, and quality of life to our older adults.
Our advocates visit assisted living facilities and nursing homes on a regular basis, providing valuable services that help residents by:
- Advocating for rights
- Investigating complaints
- Exploring solutions
- Ensuring quality of care
Report Facility Abuse
To report facility abuse, neglect, or exploitation, call our hotline or click link below:
CALL TO REPORT Abuse, Neglect, Exploitation 800-432-2080
Get the Brochure
Learn more about Residents’ Rights and the Ombudsman by downloading the brochure.
Long-term Care Facility Licensing and Regulation
For questions or concerns regarding long-term care facility licensing and regulation, please visit the New Mexico Health Care Authority, Division of Health Improvement.