Compassion in Action: Nominate an Outstanding Volunteer! Make Your Nomination Here!
The offices of ALTSD will be closed at 12:00 noon on Friday, April 3rd in observance of seasonal holidays. The APS hotline will remain open.

SHIP and SMP Volunteer Program

What do SHIP and SMP volunteers do?

The State Health Insurance Assistance Program, or SHIP, is a national program that offers one-on-one counseling and assistance to people with Medicare and their families.  The Senior Medicare Patrol (SMP) is a national program to help people of all ages with Medicare avoid, detect, and prevent health care scams, fraud, and abuse.

man and woman receiving financial counciling

Benefit Counselor 

As a SHIP/SMP volunteer, you play a crucial role in providing benefits counseling on Medicare, the Medicare prescription drug program, and subsidy programs that assist with Medicare premiums and reduce deductibles. This position is pivotal in ensuring that older New Mexicans have access to accurate and unbiased information about their healthcare options without selling, endorsing, or recommending any specific insurance plans. 
 
By volunteering with New Mexico SHIP/SMP, you will deliver essential services to your community, including: 
 
– Guiding beneficiaries through the Medicare enrollment process. 
– Assisting seniors with limited income to reduce their healthcare costs. 
– Educating the community on health insurance matters. 
– Advocating for the rights of beneficiaries. 
 
Volunteers receive comprehensive training in Medicare insurance, benefits, and fraud prevention to effectively address and evaluate beneficiaries’ needs.  

Volunteers from diverse backgrounds bring a wealth of experience and skills, enhancing the support provided to those in need. Key attributes of SHIP and SMP volunteers include excellent communication skills, sensitivity, reliability, perseverance, and a strong desire to contribute positively to their community. 

Volunteer Application Form

Thank you for your interest in volunteering with the New Mexico Aging & Long-Term Services Department (ALTSD). Volunteers play a vital role in supporting older adults, individuals with disabilities, caregivers, and communities across New Mexico. Please complete this application fully. Submission does not guarantee placement.

1. Applicant Information

Name(Required)
Pronouns (optional):

MM slash DD slash YYYY
Address(Required)
Preferred Method of Contact:

2. Emergency Contact

Name(Required)

3. Applicant Availability

Please check the areas you are interested in supporting (placement depends on availability and need):
MM slash DD slash YYYY
Days Available (check all that apply):
Preferred Time of Day:
Length of Commitment (if known):

4. Areas of Interest

Please check the areas you are interested in supporting (placement depends on availability and need):
Aging Network Division (AmeriCorps Programs)
Consumer and Elder Rights Division (SHIP/SMP)
Other Department Programs

5. Skills, Experience & Languages

Relevant Skills or Experience (professional, volunteer, or lived experience):
Languages Spoken
Comfort Level Working With (check all that apply):

6. Background & Compliance

Some volunteer roles may require additional screening.
Are you willing to complete a background check if required?(Required)
Do you have reliable transportation (if applicable to role)?

7. References (optional but encouraged)

Reference Name:

8. Applicant Statement

9. Acknowledgement & Consent

Name(Required)
MM slash DD slash YYYY

10.What happens next?

For Questions Please Contact
ALTSD Volunteer Program Volunteer@altsd.nm.gov | 📞 800-432-2080 We will review your application and learn more about your interests and availability. A member of our team will reach out with follow-up

Please call the Aging and Disability Resource Center (ADRC) at 1-800-432-2080 to find out about volunteer opportunities in your area!