State calls on New Mexicans to help protect long-term care residents’ rights

Volunteers help ensure residents are heard, respected and treated with dignity

SANTA FE –The state is calling on New Mexicans to help protect the rights of more than 12,000 people living in long-term care facilities across the state by volunteering with the Long-Term Care Ombudsman Program. 

During National Residents’ Rights Month, the country recognizes the dignity, respect and autonomy of those living in long-term care facilities. This year’s theme, “Join Us at the Table” calls on all New Mexicans to join in solidarity with residents by amplifying their voices and ensuring residents are treated with dignity and respect. 

Through the Long-Term Care Ombudsman Program, the Aging and Long-Term Services Department (ALTSD) champions the rights of those living in nursing homes, assisted living and other long-term care facilities across the state. The program provides free, confidential advocacy to help residents understand their rights, express their concerns, and see solutions when something is wrong. 

“Everyone deserves to have a voice in decisions about their own life, including where they live and the care they receive” said Emily Kaltenbach, ALTSD cabinet secretary. “Moving into a long-term care facility should never mean giving up that voice. Our Long-Term Care Ombudsman help ensure residents are listened to and taken seriously.” 

 Residents’ rights extend to everyday decisions and experiences that shape the quality of life for those that rely on long-term care. This includes the food they eat, their care plans, personal belongings and living arrangements. 

  Ombudsman regularly visit facilities statewide to: 

• Advocate for quality care and fair treatment. 

• Educate residents and families about their rights. 

• Resolve complaints and concerns through mediation. 

ALTSD encourages New Mexicans to “join us at the table” by learning more about resident rights and considering service as a volunteer Ombudsman. Volunteers receive comprehensive training and ongoing support from the ALTSD Ombudsman team.  

For more information about the Long-Term Care Ombudsman Program, including how to apply to be an Ombudsman volunteer, visit aging.nm.gov or call 800-432-2080.