New Mexico names Erin Anderson as long-term care ombudsman
SANTA FE – As the state marks National Residents’ Rights Month, the New Mexico Aging and Long-Term Services Department (ALTSD) today announced the appointment of Erin Anderson as the new state ombudsman, to lead advocacy efforts for long-term care residents across the state.
October is National Residents’ Rights Month, a time to recognize the dignity, respect and autonomy of those living in long-term care facilities. This year’s theme, “Stand with Me,” calls on all New Mexicans to join in solidarity with residents by amplifying their voices and ensuring resident rights are respected.
Through the Long-Term Care Ombudsman Program, ALTSD champions these rights for more than 12,000 residents in nursing homes, assisted living, and other long-term care facilities across the state.
“Residents’ Rights Month reminds us that we all play a role in protecting those living in long-term care,” said ALTSD Secretary Emily Kaltenbach. “Every person deserves to feel safe, respected and heard.”
Anderson comes from a strong legal background, most recently serving as an attorney for the United States Coast Guard. In addition to her experience with both state and federal government, she also has an extensive background in the nonprofit world, focusing on consumer advocacy, mediation and elder justice.
“Standing up for the rights of those in long-term care is both a responsibility and a privilege,” said Erin Anderson, ALTSD state ombudsman. “I am honored to serve in this role and to continue building on the already strong foundation of the Ombudsman Program.”
In her new role, Anderson will oversee the statewide Long-Term Care Ombudsman Program and lead efforts to expand outreach, strengthen advocacy partnerships, and recruit and train volunteer ombudsmen.
The Long-Term Care Ombudsman Program provides free, confidential advocacy services to residents and their families. Ombudsmen regularly visit facilities statewide to:
- Advocate for quality care and fair treatment.
- Educate residents and families about their rights.
- Resolve complaints and concerns through mediation.
ALTSD encourages New Mexicans to “stand with us” this October by learning more about resident rights and considering service as a volunteer Ombudsman. Volunteers receive comprehensive training and ongoing support from the ALTSD Ombudsman team.
For more information about the Long-Term Care Ombudsman Program, including how to apply to be an Ombudsman volunteer, visit aging.nm.gov or call 800-432-2080.